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About the Pros

About the Pros

Description

PRE-OWNED APPLE® PRODUCT PROS:
We LOVE what we do | That's our SUPERPOWER!

A True Family Business: When the husband and wife team of Jeff and Gina Siepierski decided that it was finally time to take a leap of faith and embark on a new business venture together, it was important to them that they establish a business powered by the synergy of their combined unique talents. Also a top priority was that the new venture provided a genuine “service with integrity” for their community. The opportunity to be the go-to “mom-and-pop shop” for pre-owned Apple products, service, and support was exactly what they were looking for, and as it turns out exactly what the community had been missing. Jeff spent 17 years in big-box retail in Orchard Park and became a familiar face to most people in the community. He always enjoyed providing outstanding customer service, but the big-box corporate environment slowly eroded away at most opportunities to provide a customer service experience that he believed his customers deserved.

Gina has been a freelance graphic designer and marketing consultant for almost 25 years, and as most people are aware, graphic designers love their Mac computers. So, of course, Gina was a self-proclaimed “Mac geek.” Jeff quickly inherited his love for Apple products from Gina.

More and more, Jeff craved the days of customers leaving with exactly what they needed — nothing more, nothing less — rather than what the corporate office wanted him to sell. So together, Jeff and Gina began bouncing business ideas around and researching business opportunities. Then, in February 2016, a new opportunity appeared on the list with a business model that not only focused on retail, but also on Apple products.

“We looked at it as a ‘dream team’ situation because it combined Jeff’s professional retail experience and absolute passion for customer service, with my love of Apple products. We were excited about the opportunity to work together in a way that would complement each other’s ability and talents. It was immediately clear that we had found the perfect synergy for our family,” said Gina.

The next question was, “Where?” Given the popularity of Apple products, the Siepierski’s felt that the Southtowns were underserved and the perfect location for those who don’t want to drive to the Walden Galleria or the Northtowns for Apple support, services, or products. “We felt very confident about choosing Orchard Park for our location because we have both called the Southtowns home for our entire lives, and we knew the community would both benefit from and appreciate our presence,” Jeff added.

So the Siepierski’s took the leap … Jeff left his job, and together with Gina they overcame all of the challenges that present themselves when starting a business. And there were plenty challenges to overcome. It was exciting, but there were also some stressful and trying days before everything finally came together. The Siepierski’s secured their financing, signed a lease for an amazing central location – in the 5-Corners Top’s/Lowe’s Plaza, behind Taffy’s, between Moe’s and Independent Health – and began construction. Their hard work and sweat were entombed in every paint stroke and each plank of flooring. Gina looks back on those days with pride. “I would run over to get food from Moe’s with crazy hair and covered in paint. Then I would walk back into ‘our’ store and see the progress, and just get overwhelmed with emotions. We were making it happen – together. We really are the ‘dream team!’”

But the husband and wife “dream team” knew they couldn’t do it alone. They needed a team of Pros at their side. In his big-box retail days, Jeff managed over 80 employees and was the regional trainer for new managers, so he didn’t take the hiring process lightly. It was important to Jeff to build a team of like-minded people that shared his passion for customer service, and commitment to “service with integrity.” And that is exactly what they have done.

The Pre-Owned Pros at Blutusk Tech, LLC opened their doors for business on November 14, 2016. Originally under their "Doing Business As" DBA Experimac which changed shortly thereafter to Experimax. They never really loved the name Experimac but always loved the name and logo for Blutusk. The couple was finally able to drop their DBA in December 2020 and change marketing and advertising to their original company, Blutusk Tech, LLC. According to Gina, "The name Blutusk just feels like home."

Why shop at Blutusk Tech?
We have narrowed it down to our top 10 reasons...

10.) PRO REPAIRS & UPGRADES:
Pro Technicians | Premium Parts

Number 10, Repair Pros, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

As Southtowns Pre-Owned Pros™, we repair and upgrade Apple® devices, Android® devices, PC computers and more. All repairs and upgrades include our 90-day warranty against defects or faulty parts. We want you as our customer for life, and we stand by our work.

      • Walk-in at your convenience (NO APPOINTMENT!)
      • Avoid the Mall with ample parking
      • Most iPhone® device repairs within the hour
      • Most iPad® tablet repairs same-day or next day
      • Free diagnistics on computer repairs & upgrades
      • 90-day warranty against defects on repairs & upgrades

9.) GREAT PRODUCT SELECTION:
Pro-Certified™ | Never Settle

Number 9, Great Product Selection, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

Stop in and browse our great selection of Pro-Certified™ Apple® products. From the basic user to the high-demand graphic artist, we will match you with the right device or computer for you and within your budget. Since we are never limited to the inventory we have in stock, we can special order just for you. Our selection of Pro-Certified™ pre-owned Apple® products include:

      • Pro-Certified™ iPhone® devices
      • Pro-Certified™ iMac® desktops
      • Pro-Certified™ iPad® tablets
      • Pro-Certified™ MacBook® Laptops
      • Pro-Certified™ AppleWatch® wearables
      • Pro-Certified™ Air & Pro laptops
      • Pro-Certified™ Beats by Dre® headphones
      • Pro-Certified™ AppleTV® media streamers

8.) SELL TO US & TRADE-IN:
Sell for Cash/Check | Trade-In to Get Even More

Number 8, Great Product Selection, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

We purchase gently used Apple® devices and computers at competitive prices, in a secure environment, with payment on the spot. For trade-ins, we offer 10% above the Apple® Inc. Give Back™ trade-in program's listed price.

7.) RIGOROUS CERTIFICATION:
Breathe Easy | Tested & Re-tested

Number 7, Rigorous Certification, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

Each Pro-Certified™ Apple® product passes our rigorous tests with more than 30 test points, both prior to the product shipping to us, and again upon arrival. We try our best to purchase only A & B quality products from our distribution network of Apple® Authorized pre-owned wholesalers. Some are open box returns in “like new” condition, some are off-lease from large companies in lightly-used condition, and occasionally, brand new sealed overstock items. A small percentage may have had repairs or upgrades using only the highest quality parts. So when you choose a Pro-Certified™ Apple® product from us, you can be confident that you are fully protected and backed by Blutusk Tech, LLC.

6.) 1-YEAR “Like New” WARRANTY:
365 Days of Coverage | 7-day Return Policy

Number 6, 1-Year Like New Warranty, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

Our 1-Year “Like New” limited warranty fully covers every part of your Pro-Certified™ Apple® product against defects, including the replacement or repair of any defective components including the battery. Plus, it’s upgradeable with accidental* coverage for up to 3 full years regardless of the device age (*deductible applies). Pricing for extended accidental coverage is based on the cost of your device or computer and must be purchased at the same time.

Returns are accepted within 7 days of purchase unless otherwise noted, such as Holiday gifts.

5.) IN-STORE PRO-SUPPORT:
Data Transfers | Account Set Up

Number 5, In-Store Pro Support, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

We value each customer and we take your trust to heart. It is our goal to ensure each customer is provided with Pro Support from product selection to data transfers and account setup. Our Pros (based on availability) are also available in-store for one-on-one training at $50 per hour.

4.) PRO SET UP™:
At Home Delivery & Set Up | Starting at $99

Number 4, In-Store Pro Support, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

After a few customers requested Pro Set Up™ at their homes, and were so appreciative, making us feel so welcome, our Pros are now available for delivery and set up at your home, one-on-one training, and more. It has always been our goal to ensure each customer is provided with Pro Support™ from product selection to data transfers and account set up. We can now officially say we are extending that great service into your home! Message us today for more information.

3.) TECH TRAINING TUESDAYS:
Complimentary* | Unlimited

Number 3, Tech Training Tuesdays, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

We developed Tech Training Tuesday classes because we believe our customers deserve to get the most out of their Apple® product investment. That’s why unlimited, complimentary Tech Training Tuesdays are included with any Pro-Certified™ pre-owned Apple® product purchase from The Pre-Owned Pros™ at Blutusk Tech, LLC. Guests are also welcome at $20 per person, or FREE when you register on the facebook event.

2.) FINANCING AVAILABLE:
0% Traditional | No Credit Check Alternative

Number 2, Financing Available, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

Now you can own or lease Pro-Certified™ pre-owned Apple® products at Blutusk Tech and enjoy state-of-the-art technology, an intuitive user interface, world-changing security innovations and outstanding performance, all at a fraction of the price of purchasing brand new. 0% traditional financing or “No Credit? NO PROBLEM” alternative leasing is available.

Get pre-approved online at: blutusk.com/financing

1.) WE LOVE WHAT WE DO!
Family Owned | Invested in Every Customer

Number 1, We Love What We Do, from the top 10 reasons to shop with The Pre-Owned Pros at Blutusk Tech, LLC

We are all life-long Apple® product lovers, and it means so much to us to come to work every day and actually LOVE what we do! We hope it shows. Unlike big-box stores, we appreciate your business & take your trust to heart. Our goal is to make sure that every customer leaves our store with a smile. The happier you are, the happier we are when we all get home - your happiness truly matters to us.

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